Privacy Policy
Last updated: August 28, 2026
Go Panama Now (“GPN,” “we,” “us,” or “our”) provides relocation, investment, and residency advisory services for individuals and businesses considering Panama. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have — including when you contact us through our website, WhatsApp, or a booked consultation call.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact details: full name, email address, phone number (including WhatsApp number)
- Conversation content: messages you send us through WhatsApp, our website contact forms, or email, including details you share about your relocation goals (e.g., retirement, remote work, business formation, employment)
- Scheduling information: your preferred meeting times, time zone, and any details you provide when booking a consultation call
- Sensitive information you choose to share: in the course of qualifying you for the right service, you may voluntarily disclose sensitive details relevant to immigration, tax, or legal matters (for example, prior criminal history relevant to a visa application, family or marital status, or financial circumstances). We only collect what you choose to share, and we do not ask for government ID numbers, passport numbers, banking details, or medical information over WhatsApp.
2. How We Use Your Information
We use your information to:
- Respond to your inquiries and qualify which of our services or specialists best fits your situation
- Schedule and manage consultation calls with our team or partner specialists (immigration, tax, and residency)
- Send you appointment confirmations, reminders, and relevant follow-up messages
- Improve our services and internal processes
- Comply with legal obligations where applicable
We do not sell your personal information, and we do not use it for purposes unrelated to helping you evaluate or pursue relocation to Panama.
3. Automated Communication (WhatsApp AI Assistant)
GPN uses an AI-assisted messaging system to respond to initial WhatsApp inquiries from prospective clients. This assistant:
- Helps identify which relocation route applies to you (e.g., remote income, business formation, local employment, retirement) and offers available times to speak with a specialist
- Is not authorized to provide legal, immigration, tax, or financial advice, and will not attempt to do so — any question requiring professional judgment is escalated to a qualified human specialist
- Will not ask you for sensitive documents, passport numbers, banking information, or medical details over WhatsApp
- Is disclosed as an assistant if you ask whether you are speaking with a person or an AI
Conversations with the assistant are stored to maintain context during your inquiry and to allow our human team to follow up appropriately. Sensitive topics you raise (such as those listed above) are flagged internally so a human specialist can review them directly with you — they are not used for any purpose beyond arranging the right follow-up.
4. Third-Party Service Providers
To operate our services, we share limited information with the following categories of service providers, solely for the purposes described:
- WhatsApp / Meta Platforms, Inc. — to send and receive messages with you
- Anthropic — the AI provider powering our messaging assistant; message content is processed to generate responses, subject to Anthropic’s own data handling terms
- Calendly — to check availability and book consultation calls
- Automation and infrastructure providers (e.g., n8n) — to route messages and connect the above services
- Google (Gmail) — for internal notifications to our team when a conversation needs human attention
These providers process data on our behalf and are not authorized to use your information for their own independent purposes.
5. Data Retention
We retain conversation and contact information for as long as reasonably necessary to provide our services, respond to your inquiry, and maintain business records, after which it is deleted or anonymized unless a longer retention period is required by law.
6. Your Rights
Depending on where you are located (including under the EU/UK GDPR or applicable US state privacy laws), you may have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Object to or restrict certain processing
- Request a copy of your information in a portable format
To exercise any of these rights, contact us at lucia@gopanamanow.com.
7. Data Security
We use reasonable administrative and technical safeguards to protect your information, including restricting access to authorized personnel and using reputable service providers. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
Go Panama Now
Email: lucia@gopanamanow.com
Website: gopanamanow.com
